ANALYTICS

Everything we do is mapped back to business process and procedures. We capture everything that is said and run a full analysis of each employee’s sessions, indicating where procedures were followed correctly and a whole host of other performance indicators.

 

We show you which employees are performing well and which ones need improvement. We also highlight points in your business process that break down and show video playback that enables you to make independent evaluations of each employee’s performance.

 

All of this data is tracked and stored for you, giving you the tools to accurately evaluate and measure each employee’s performance, so you always know the results of your training.

FULL DATA ANALYTICS

The Portico system offers a full suite of real-time analytics

that track, report and measure key data to evaluate your employees’ performance

in the VR simulations and help you measure their progress and success,

leading to increased customer service and satisfaction.

BUSINESS PROCESS

Service and sales effectiveness 

FULL SESSION PLAYBACK

Review progress with employees 

BEST PRACTICES

Adherence to policies and procedures

SPEECH QUALITY

Clarity, speed and volume

VERBAL INTENTION

Tone, modulation and more 

NON-VERBAL COMMUNICATION

Eye gaze, hand gestures and more

San Rafael, CA 94901

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